SHIPPING & RETURNS

UPDATED: MAY ’20

SHIPPING

We use DHL or FedEx shipping to fulfill customer order delivery.

We ship our Eau de Toilette (EDT) fragrance products to Continental US, Alaska, and Hawaii.

We ship our Eau de Toilette (EDT) fragrance products to many countries upon your international destination shipping address confirmation.

Use our Contact Us: International Shipping Inquiry page to get in touch with your chosen shipping item(s) and your international destination shipping address.


RESTRICTIONS

We ship our Eau de Toilette (EDT) fragrance products only via ground service to Alaska and Hawaii.

All shipping is insured and, therefore, needs a signature at time of delivery.

For FedEx: What happens when no one is available at my home or office to accept a shipment?.

For DHL: DHL eCommerce Frequently Asked Questions.

We do not ship to P.O. Box addresses (Shipping to P.O. Box addresses is, currently, uninsurable).

We do not ship to Army (and Air Force) Post Office (APO), and Fleet (Navy) Post Office (FPO), addresses.


INTERNATIONAL

We ship our Eau de Toilette (EDT) fragrance products to many countries upon your international destination shipping address confirmation.

Use our Contact Us: International Shipping Inquiry page to get in touch with your chosen shipping item(s) and your international destination shipping address.

International shipments must be custom cleared. Customs clearance processing times differ from country to country and cannot be influenced by the Shipper. For some countries, duties and taxes may be due. Customs may hold your shipment because they require more information. In this case, they will contact you.

Duties and taxes are consumption taxes. Customs duties are levied on certain goods purchased abroad (HERDAHL-THORSING ships, our fragrance products, from the USA to your international destination address). Value added taxes (VAT) or goods and services taxes (GST) are usually levied in the country where the purchased goods are consumed. Duties and taxes differ per country. Depending on country, duties and taxes are settled with the post office or the customs office. You can find more information about customs on the website of your local customs authority.


RATES

For shipping to Continental US, the usual rate will average $17.50 per shipment and transit times typically vary from 2 to 6 business days throughout the Continental US.

For shipping to Alaska, the usual rate will average $46.00 per shipment and transit times typically vary from 3 to 7 business days to Alaska.

For shipping to Hawaii, your usual rate will average $46.00 per shipment and transit times typically vary from 3 to 7 business days to Hawaii.

These shipping rates are a base average. Depending on your delivery location, these rates and transit times may change.

Use our Contact Us: International Shipping Inquiry page to get in touch with your chosen shipping item(s) and your international destination shipping address.


TRACKING

Once your order has been shipped it is the responsibility of the shipping service provider to safeguard the product until it has arrived at your desired location.

You are able to track your shipment at the link provided in your email order-dispatch confirmation, and in your online account with us.


RETURNS AND REFUNDS

Fragrances are non-returnable and non-refundable.


CANCELATIONS AND REFUNDS

If you wish to cancel your order then you may begin the process through our Contact Us page.

We will be unable to cancel any order already shipped.