Our website address is: https://herdahl-thorsing.com
WHAT PERSONAL DATA WE COLLECT AND WHY
INFORMATION YOU PROVIDE TO US
We ask for basic account information from you in order to set up your account. We require individuals who sign up for an online account to provide a username / email address and password. You may provide us with more information–like your name–but we don’t require that information to create a herdahl-thorsing.com account. If you have an account with us, we collect the information that you provide for your public profile. At our Site your optional, additional, account-owner created, and unique ‘Display Name’ is that public profile (This will be how your name will be displayed in the account section and in reviews at herdahl-thorsing.com). Your public profile information is just that–public–so please keep that in mind when deciding what information you would like to include. If you buy something from us–an online store product or service, for example–you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information including billing address, shipping address, email address, phone number. You may also provide us information when you communicate with us online using our Contact Us page / email address.
INFORMATION WE COLLECT AUTOMATICALLY
We collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Site and Services–for example, when you create or make changes to your account at our Site. We collect information about what happens when you use our Site and Services (e.g., page views, interactions with other parts of our Site and Services) along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Site and Services to you, as well as get insights on how people use our Site and Services, so we can make our Site and Services better. We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Site and Services from certain geographic regions.
INFORMATION FROM COOKIES AND OTHER TECHNOLOGIES:
TYPES OF COOKIE:
CONSENT FOR COOKIES ON OUR SITE
You may see a “cookie banner” on our Site. When you consent in this manner, we may set cookies on our Site and Services.
HOW AND WHY WE USE INFORMATION
PURPOSES FOR USING INFORMATION
We use information about you as mentioned above and for the purposes described: ● To provide our Services–for example, to set up and maintain your account, or charge you for any of our online store products and services, or process your received communications (e.g., inquiry/ feedback) ● To further develop and improve our Services–for example by adding new features that we think our users will enjoy or will help them to navigate and ‘checkout’ more efficiently ● To monitor and analyze trends and better understand how users interact with our Site and Services, which helps us improve our Site and Services and make them easier to use ● To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition–for example, we may analyze how many individuals purchased a product after receiving a marketing message or the features used by those who continue to use our Site and Services after a certain length of time ● To monitor and prevent any problems with our Services, protect the security of our Site and Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of HERDAHL-THORSING and others, which may result in us declining a transaction or the use of our Site and Services ● To communicate with you, for example through an email, about offers and promotions offered by HERDAHL-THORSING we think will be of interest to you, solicit your feedback, or keep you up to date on HERDAHL-THORSING and our products; and ● To personalize your experience using our Site and Services.
LEGAL BASES FOR COLLECTING AND USING INFORMATION
A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:(1) The use is necessary in order to fulfill our commitments to you under our Terms & Conditions or other agreements with you or is necessary to administer your account–for example, in order to enable access to our Site and Services on your device or charge you for an online store product or service; or (2) The use is necessary for compliance with a legal obligation; or (3) The use is necessary in order to protect your vital interests or those of another person; or (4) We have a legitimate interest in using your information–for example, to provide and update our Site and Services, to improve our Site and Services so that we can offer you an even better user experience, to safeguard our Site and Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our Site and Services, and to personalize your experience; or (5) You have given us your consent–for example before we place certain cookies on your device and access and analyze them later on, as described above.
HOW WE SHARE INFORMATION
INFORMATION SHARED PUBLICLY
Information that you choose to make public is disclosed publicly. That means, of course, that information like your public profile (i.e. ‘Display Name’), online store product and service reviews, and other content that you make public, if available, on our Site are all available to others. For example, the photo that you upload to your public profile, or a default image if you haven’t uploaded one, is your Globally Recognized Avatar, or Gravatar. Your Gravatar, along with other public profile information, may display on our Site. Public information may also be indexed by search engines or used by third parties. Please keep all of this in mind when deciding what you would like to share, publicly.
HOW LONG WE KEEP INFORMATION
We generally discard information about you when we no longer need the information for the purposes for which we collect and use it–which are described in the section above on How and Why We Use Information–and we are not legally required to continue to keep it.
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Site and Services for potential vulnerabilities and attacks.
You have several choices available when it comes to information about you: ● Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Site and Services–for example, paid, online store products and services–may not be accessible. ● Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out of promotional messages, we may still send you other messages, like those about your account and legal notices. ● Set Your Browser to Reject Cookies: At this time, HERDAHL-THORSING does not respond to “do not track” signals across our Site and Services. However, you can usually choose to set your browser to remove or reject browser cookies before using our Site and Services, with the drawback that certain features of our Site and Services may and likely will not function properly without the aid of cookies. To find out more about ‘Do Not Track’, visit allaboutdnt.com. ● Close Your Account: While we’d be very sad to see you go, if you no longer want to use our Site and Services, you can close your account with us. Please keep in mind that we may continue to retain your information after closing your account, as described in How Long We Keep Information above–for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.
If you are located in a country that falls under the scope of the European General Data Protection Regulation (AKA the “GDPR”) or California then you may have certain rights regarding your personal information, such as the right to, request access to, and/ or, deletion of your data.
EUROPEAN GENERAL DATA PROTECTION REGULATION (GDPR)
If you are located in a country that falls under the scope of the GDPR, data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to: ● Request access to your personal data ● Request correction or deletion of your personal data ● Object to our use and processing of your personal data ● Request that we limit our use and processing of your personal data ● Request portability of your personal data. You also have the right to make a complaint to a government supervisory authority.
CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
The California Consumer Privacy Act (“CCPA”) requires us to provide California residents with some additional information about the categories of personal information we collect and share, where we obtain that personal information, and how and why we use any personal information.
The CCPA also requires us to provide a list of the “categories” of personal information we collect, as that term is defined in the law. In the last 12 months, we collected the following categories of personal information from California residents, depending on the Services used: ● Identifiers (for example, your name, contact information, and device and online identifiers) ● Commercial information (for example, your billing information and purchase history) ● Characteristics protected by law (for example, your gender) ● Internet or other electronic network activity information (for example, your usage of our Site and Services) ● Geolocation data (for example, your location based on your IP address) ● Audio, electronic, visual or similar information (for example if Service available, your profile picture, if you uploaded one) ● Professional or employment-related information (for example, your company, or information you provide in a Site submission page) ● Inferences we make (for example, likelihood of retention or attrition).
If you are a California resident, you have additional rights under the CCPA, subject to any exemptions provided by the law, including the right to: ● Request to know the categories of personal information we collect, the categories of business or commercial purpose for collecting and using it, the categories of sources from which the information came, the categories of third parties we share it with, and the specific pieces of information we collect about you ● Request deletion of personal information we collect or maintain ● Opt out of any sale of personal information ● Not receive discriminatory treatment for exercising your rights under the CCPA.
CONTACTING US ABOUT THESE RIGHTS
You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, Contact Us. When you contact us about one of your rights under YOUR RIGHTS above, we’ll need to verify that you are the right person before we disclose or delete anything. For example, if you are a customer, we will need you to contact us from the email address associated with your account. You can also designate an authorized agent to make a request on your behalf by giving us written authorization. We may still require you to verify your identity with us.
HERDAHL-THORSING is the controller of your personal information, which means we are the company responsible for processing your information.
HOW TO REACH US
OTHER THINGS YOU SHOULD KNOW
ANALYTICS SERVICES PROVIDED BY OTHERS
THIRD PARTY SOFTWARE
We use third party plugins (e.g., WooCommerce.com) and WooCommerce extensions that enable services provided by third parties (e.g., FedEx Shipping, WooCommerce Shipment tracking, WooCommerce Stripe Payment Gateway, etc.), and other third party software / services (e.g., Cloudflare.com, etc.), please keep in mind that when you interact with them you may provide information about yourself (or your Site and Services use) to those third parties. We don’t own or control these third parties and they have their own rules about collection, use and sharing of information, which you should review.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use our Site.
July 1, 2020
QUESTIONS AND CONTACT US INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information then you are able to reach us through our Contact Us page.
COMPLIMENTARY US SHIPPING (excl. ALASKA and HAWAII) INTERNATIONAL SHIPPING AVAILABLE (CONTACT US FIRST)