FAQ

FREQUENTLY ASKED QUESTIONS

COUNTRIES WE SHIP TO?

We ship via ground service, and, for now, throughout the Continental US, Alaska, and Hawaii.

We are usually able to arrange international shipping upon specific request.

Use our Contact Us page to get in touch with your chosen shipping item(s) and your international shipping destination(s).


SHIPPING METHODS, RATES, TRACKING, AND DELIVERY?

We ship via ground service, and, for now, throughout the Continental US, Alaska, and Hawaii.

All shipping is insured and, therefore, needs a signature at time of delivery (What happens when no one is available at my home or office to accept a shipment?).

We are usually able to arrange international shipping by air transportation upon specific request.

Use our Contact Us page to get in touch with your chosen shipping item(s) and your international shipping destination(s).

We do not ship to P.O. Box addresses (Shipping to P.O. Box addresses is, currently, uninsurable).

We do not ship to Army (and Air Force) Post Office (APO), and Fleet (Navy) Post Office (FPO), addresses.

For shipping to Continental US, your usual rate will average $17.50 per shipment and transit times typically vary from 2 to 5 business days throughout the US.

For shipping to Alaska, your usual rate will average $46.00 per shipment and transit times typically vary from 3 to 7 business days to Alaska.

For shipping to Hawaii, your usual rate will average $46.00 per shipment and transit times typically vary from 3 to 7 business days to Hawaii.

Once your order has been shipped it is the responsibility of the shipping service provider to safeguard the product until it has arrived at your desired location. You are able to track your shipment at the link provided in your email order-complete confirmation, and in your online account with us.

These shipping rates are a base average. Depending on your delivery location, these rates and transit times may change.

For shipping to international destinations, your usual shipping rate, for 4.5 ML/0.15 FL. OZ sample bottles, will average between $60.00 and $80.00 per shipment, for 50 ML/1.7 FL. OZ bottles, will average between $160.00 and $180.00 per shipment, and transit time depends upon the specific destination(s).

Use our Contact Us page to get in touch with your chosen shipping item(s) and your international shipping destination(s) for more information.


CAN I ORDER FRAGRANCE SAMPLES?

Fragrance samples are available to order from our Online Store.


RETURNS AND REFUNDS?

Fragrances are non-returnable and non-refundable.


CANCELATIONS AND REFUNDS?

If you wish to cancel your order then you may begin the process through our Contact Us page.

We will be unable to cancel any order already shipped.


DO I NEED TO CREATE AN ACCOUNT TO ORDER?

Yes, you will automatically create an online account with us when you place your first order. You will provide your own password.


I FORGOT MY ACCOUNT PASSWORD. WHAT NOW?

A password recovery and reset link is available on the same page as your account with us.

In the unlikely event that you are unable to recover or reset your password then you are able to Contact Us.


WHAT PAYMENT METHODS ARE AVAILABLE?

We accept all major credit cards, PayPal, and Afterpay.


ARE MY CREDIT CARD DETAILS RECORDED OR STORED BY YOU?

No, we neither record nor store any identifiable credit card details on our Site.

We use established, trusted, and dependable industry payment gateway and processing providers to securely and safely transact and store your financial data.

We always use SSL (Secure Sockets Layer) technology on our Site where you are able to confirm you are securely web-browsing by viewing the padlock symbol, “Secure”, and “https” website prefix in your web-browser’s address bar.


HOW CAN I ZOOM IN AND OUT OF MY WEB-BROWSER USING MY APPLE OR WINDOWS PC KEYBOARD?

Using your Apple PC keyboard: Hold down the “command” key and Press the “+” key to zoom in or Press the “-“ key to zoom out, repeatedly as you may choose, and by Pressing the “0” key your web-browsing is, instantly, reset to its original size. Let go of the the “command” key.

Using your Windows PC keyboard: Hold down the control “Ctrl” key and Press the “+” key to zoom in or Press the “-“ key to zoom out, repeatedly as you may choose, and by Pressing the “0” key your web-browsing is, instantly, reset to its original size. Let go of the “Ctrl” key.

Available in modern web-browsers including (Mozilla) Firefox, (Google) Chrome, (Apple) Safari, (Microsoft) Internet Explorer, (Microsoft) Edge, and Opera.


HOW CAN I CONTACT YOU?

Questions, queries, concerns, comments and contributions are welcome and invited.

You can use our Contact Us page to get in touch.